The phone rings again. Ten minutes becomes two hours, and the customer is still waiting.
A Garage Advisor system
No customer gets forgotten.
Calls. Quotes. Callbacks. Follow-ups. Customer promises. Touch Point Manager gives a busy garage front desk one clear place to see what needs doing next.
Built around independent garages
Works alongside your GMS
Simple by design
TP
Touch Point Manager
Daily Briefing
What needs attention today
Front desk overview
3Attention
1Overdue
4Open
6Done
Customer waiting for callback
Workshop update promised this morning
Overdue
Quote needs following up
Estimate sent two days ago
Today
Website enquiry
New customer asking about diagnostics
Open
Customer contacted
Booked in and action completed
Done
Enquiries stay visible
Quotes get followed up
Callbacks have an owner
Replies reopen actions
The bit nobody really owns
Most customers get dealt with. It is the small promises that disappear.
A busy front desk creates dozens of little next actions every day. They are easy to make and surprisingly easy to lose.
The estimate goes out. But if the customer does not answer, who makes sure the opportunity does not quietly disappear?
By the time somebody asks, the customer may already have booked somewhere else.
How it works
The next customer action should be obvious.
01
Capture the promise
Record the callback, quote follow-up, enquiry or action while it is fresh.
02
Give it an owner and due time
Everybody can see who is doing what, and when it needs attention.
03
Start with the Daily Briefing
Overdue, urgent and open actions come to the surface without searching inboxes or scraps of paper.
04
Close it when the customer is dealt with
The action stays in the history, and a new customer reply can bring it back into view.
Works alongside what you already use
Your GMS runs the job. TPM remembers the customer.
Touch Point Manager is deliberately not another garage management system. It focuses on the customer actions around the work.
Your garage management system
Manages the work itself.
- Vehicles
- Jobs
- Labour
- Parts
- Invoices
Touch Point Manager™
Keeps the promises around that work visible.
- Enquiries
- Quotes
- Callbacks
- Customer replies
- Follow-ups and next actions
Built around real garage life
Not invented in a software meeting.
Touch Point Manager has been shaped around the day-to-day reality of an independent garage front desk, where calls, emails, quotes, workshop questions and customers all compete for attention.
Part of The Garage Advisor
Start with the gap. Add the tool only when it helps.
The Garage Advisor helps independent garages diagnose where enquiries, time, customer experience and profit are being lost. Touch Point Manager is one practical tool for the follow-up and communication gap.
See The Garage Advisor →Could a customer fall between the cracks in your garage today?
Tell us how you currently manage callbacks, quotes and follow-ups. No hard sell. Just a short conversation about whether TPM would genuinely help.