by The Garage Advisor
Built around real independent garage life

Touch Point Manager™

The extra member of your front desk team that never forgets a customer.

Calls. Emails. Website enquiries. Quotes. Callbacks. Follow-ups. Most get dealt with. Touch Point Manager helps make sure the others don't quietly disappear when the garage gets busy.

Take the 60-second garage check →See the idea
No hard sell. Five practical questions about what happens after a customer gets in touch.

Daily Briefing

What needs attention today

Front desk
Customer waiting for a callbackNeeds attention first
Overdue
Quote needs following upSent two days ago
Today
Website enquiry needs a responseNew customer enquiry
Open
Customer follow-up completedHandled and closed
Done
The bit nobody really owns

Most customers get dealt with.

The problem is the small promises made around a busy front desk. They are easy to make and surprisingly easy to lose.

“I'll call you back.”The phone rings again and ten minutes becomes two hours.
“I'll send you a quote.”It goes out, but who makes sure the customer actually comes back?
“I'll check and let you know.”The workshop gets busy and the customer ends up chasing you.
A customer replies to something that looked finished.Who spots that the conversation is live again?
“Did anyone ever get back to them?”By the time somebody asks, the booking may already be somewhere else.
The thought behind TPM

What if somebody remembered all of it?

Not another complicated system. Just a clear view of the customer actions that still need doing.

Who needs calling back
Which enquiry needs answering
Which quote needs chasing
What's overdue
What needs attention today
The 60-second garage follow-up check

Could a customer fall between the cracks today?

Answer these as the garage works now, not how it works on a quiet day.

Five simple questions.

This isn't a benchmark and there are no made-up industry statistics. It is simply a quick way to expose where customer follow-up depends on memory.

If you can't answer “yes” confidently, that is useful.

1. When somebody promises a customer a callback, is it recorded somewhere the right people can see?
2. Can you see which customer actions are overdue without searching inboxes or asking around?
3. Is there a clear process for quotes that don't turn into a booking straight away?
4. If a customer replies to a completed conversation, does it become visible again?
5. Could you tell me right now which customers are waiting for your garage to do something?
That is where Touch Point Manager™ fits

No hunting. No guessing. No forgotten customer.

A simple customer follow-up layer for a busy garage front desk.

TPM keeps the customer conversations around the workshop visible and actionable, so the team can see what needs attention next.

✓Enquiries, callbacks, quote follow-ups and customer actions in one clear workflow.
✓Overdue actions visible before they become forgotten customers.
✓A Daily Briefing focused on what actually needs attention.
✓A history of what was completed, reopened or still needs doing.

8:03am

The front desk already knows where to start.

1 overdue callbackCustomer has been waiting
Priority
2 quotes to follow upPotential work still open
Today
3 customer responses neededAcross calls and enquiries
Open
It works alongside what you already have

It isn't another garage management system.

TPM is deliberately focused on the messy customer follow-up around the work, rather than trying to replace the systems that run the workshop.

Your garage management system

Manages the work itself.

Vehicles. Jobs. Labour. Parts. Invoices.

Touch Point Manager™

Keeps the customer promises around that work visible.

Enquiries. Quotes. Callbacks. Follow-ups. Actions.
Why this exists

Built from watching the problem, not inventing a software category.

Real garage life is messy.

Touch Point Manager has been shaped around the day-to-day reality of an independent garage front desk, where calls, emails, quotes, customer updates and workshop questions all compete for attention.

The aim is deliberately simple: make the next customer action obvious and make it harder for a promise to disappear.

It is already being used in a working independent garage environment and is continuing to evolve from real feedback.

Founding Garage Programme

We're looking for a small number of independent garages.

Not hundreds. The next stage is to work closely with a handful of garage owners and front desk teams, learn where TPM genuinely helps and improve it around real use.

I'd like to be a founding garage →
A conversation first. No obligation and no hard sell.
Personal setup and onboarding
Direct input into what gets improved next
Practical support from Michael
Early-adopter commercial terms agreed before you commit

How does your garage make sure nothing gets forgotten?

If the answer involves memory, inboxes, scraps of paper or asking around, I'd genuinely like to hear how you handle it.

Talk to Michael →